Privacy & Cookies Policy

Privacy Policy – Oxford Custom Co.
Effective Date: Oct, 2025

Thank you for visiting Oxford Custom Co. (the “Site”, “we”, “us”, or “our”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or otherwise interact with us (via email, customer support, marketing, etc.).

By using or interacting with the Site, you agree to the practices described in this Policy. If you disagree with any part, please do not use our Site or submit any personal data.

1. Information We Collect

We may collect personal information from you in various ways, including when you:

Register an account or profile
Place an order or request a quote
Subscribe to newsletters or marketing communications
Fill out forms (e.g. contact, support)
Use interactive features or customer service
Use or view our Site’s content, via cookies and logs

Here are the types of information we may collect:

1.1 Personal / Identifiable Information

Full name
Email address
Shipping address, billing address
Phone number
Payment data (e.g. credit card, billing details) — note: in many cases we do not directly store full payment card details; we rely on secure third‑party processors
Account username, password (encrypted)
Any messages or support inquiry content

1.2 Device / Usage / Analytics Data

IP address
Browser type and version
Operating system
Referring website / URL
Pages visited, time and dates, session durations
Clickstream data, interaction events
Cookies, pixel tags, local storage, web beacons

1.3 Third-Party / External Data

Data from social media APIs or login (if you use social login)
Information from marketing or analytics partners
Public publicly-available databases (if required)

2. How We Use Your Information

We use your information for purposes including, but not limited to:

Processing and fulfilling orders, including shipping and payment
Communicating with you about your orders, status, support
Managing your account, profile, preferences
Sending you promotional offers, newsletters, updates (with your consent)
Analyzing site usage, improving our services, UX, personalization
Detecting and preventing fraud, addressing security issues
Legal compliance, dispute resolution, enforcement of our Terms

We will only process your data when we have a lawful basis to do so (e.g. contract necessity, legitimate interests, consent, or legal obligations) consistent with applicable data protection laws (e.g. GDPR).

3. Cookies, Tracking, and Similar Technologies

We and our third‑party partners may use cookies, pixel tags, local storage, and similar tools to automatically collect usage information, store preferences, and provide a richer user experience.

You can control or disable cookies via your browser settings, but this may affect certain features or functions of the Site. For details, see our separate Cookie Policy (or the cookie section below).

Examples of cookie/tracking uses:

Session / authentication
Preference settings
Analytics (e.g. Google Analytics)
Advertising / retargeting
Performance monitoring

4. Disclosure and Sharing of Information

We do not sell, rent, or lease your personal information to unrelated third parties. However, we may share data with:

Payment processors, shipping carriers, fulfillment services — to fulfill orders
Customer support tools and service providers
Marketing, analytics, and advertising partners
Affiliates, subsidiaries, or business partners (if applicable)
Legal authorities or as required by law (court orders, investigations)
In connection with a merger, acquisition, or business transfer

We require that all third-party recipients maintain confidentiality and only use data for permitted purposes.

5. International Transfers

Because we operate globally (or may do so), your information might be transferred to, stored, or processed in countries outside your own jurisdiction, including the United States or others. In such cases, we will take appropriate safeguards (e.g. standard contractual clauses, privacy frameworks) to ensure data protection equivalent to or better than required by your local law.

6. Data Retention

We retain your personal information for as long as needed to fulfil the purposes described above, to comply with legal obligations, resolve disputes, and enforce agreements. After that, we may anonymize or securely delete the data.

For example, order and transaction records may be retained for a period (e.g. 7 years) to comply with accounting or tax requirements (adjust to your jurisdiction).

7. Your Rights

Depending on your location (especially under GDPR, CCPA, etc.), you may have rights, including to:

Access and obtain a copy of your personal data
Correct or update inaccurate or incomplete data
Request deletion / “right to be forgotten”
Restrict or object to certain processing
Port your data (data portability)
Withdraw consent (where processing is consent‑based)
Opt-out of marketing communications
Lodge a complaint with a supervisory authority

To exercise your rights, contact us using the details below. We may require verification to protect your privacy.

8. Security

We strive to protect your data via commercially reasonable technical, physical, and organizational safeguards. Measures may include:

Encryption (TLS / SSL) in transit
Secure server infrastructure, firewalls
Access controls, role-based privileges
Regular security audits, updates, patches
Restricted internal access
Backup and disaster recovery procedures

However, no system is perfectly secure. In the event of a data breach, we will notify affected parties and authorities as required by law.

9. Minors

Our Site and services are not directed to individuals under age 16 (or applicable age under local law). We do not knowingly collect or solicit personal information from minors. If we learn we have collected data from a minor without consent, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically (e.g. when laws change or our business evolves). We will post the updated version on our Site and update the “Effective Date.” We encourage you to review this Policy regularly. Your continued use of the Site after changes means you accept the new terms.

11. Contact Us

If you have questions, comments, or requests regarding this Privacy Policy or your personal data, please contact:

Oxford Custom Co.
Email: info@oxford-company.com